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Privacy Policy

Lin Andrews Real Estate – Privacy Policy

Effective date: 8 January 2026
Last reviewed: 8 January 2026

This Privacy Policy explains how Lin Andrews Real Estate Pty Ltd (27 007 746 796) and its related entities (referred to as Lin Andrews Real Estate, we, us or our) collect, use, store and disclose personal information.

This policy applies to:

  • Clients, landlords, tenants and prospective tenants
  • Buyers and sellers
  • Contractors and service providers
  • Employees and job applicants
  • Website users

We are committed to protecting personal information and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Notifiable Data Breaches (NDB) scheme.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include names, contact details, identification documents, financial information, rental history, employment information and other details relevant to real estate services.

2. What personal information we collect

The types of personal information we may collect include:

  • Name, address, email address and phone number
  • Date of birth and identification documents
  • Rental history, employment details and income information
  • Bank account and payment details
  • Information relating to property ownership or tenancy
  • Correspondence and communications with us
  • Website usage data (see section 9)

We may collect this information directly from you, from third parties (such as referees, credit reporting bodies, employers, trades, government authorities) or from publicly available sources, where lawful.

3. How we collect personal information

We collect personal information when you:

  • Enquire about, buy, sell, lease or rent a property
  • Apply for a tenancy or employment with us
  • Enter into an agreement with us
  • Communicate with us by phone, email or online
  • Use our website or social media platforms

4. Why we collect, use and disclose personal information

We collect, use and disclose personal information to:

  • Provide real estate, property management and related services
  • Process tenancy and employment applications
  • Manage properties, leases, maintenance and inspections
  • Communicate with clients and stakeholders
  • Comply with legal and regulatory obligations
  • Improve our services and business operations

We will generally only use or disclose personal information for the primary purpose for which it was collected, or for a related secondary purpose where permitted by law.

5. Direct marketing

We may send marketing communications about properties or services we believe may be of interest to you. You may opt out of receiving marketing communications at any time by using the unsubscribe function or contacting us directly.

6. Disclosure of personal information

We may disclose personal information to:

  • Property owners, tenants, buyers and sellers
  • Trades, contractors and service providers
  • Financial institutions and insurers
  • Professional advisers (such as accountants, lawyers and auditors)
  • Government agencies where required or authorised by law

We do not sell personal information.

7. Overseas disclosure

Some service providers we use (such as cloud-based CRM systems, email platforms or website hosting providers) may store data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy standards.

8. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

  • Secure electronic systems and password protection
  • Restricted access to personal information
  • Secure storage of hard copy records
  • Staff training on privacy and confidentiality

We retain personal information only for as long as necessary, after which it is securely destroyed or de-identified.

9. Notifiable data breaches

If we experience a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme by notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

10. Website, cookies and analytics

Our website may use cookies and analytics tools to improve user experience and measure website performance. This information may include IP addresses, browser type and pages visited. You can manage cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Access and correction

You may request access to or correction of personal information we hold about you by contacting us. We may need to verify your identity before processing your request. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

12. Complaints

If you believe we have breached your privacy, you may lodge a complaint by contacting us using the details below. We will investigate and respond as soon as practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will be available on our website.

14. Contact us

Lin Andrews Real Estate Pty Ltd
237–239 South Road
Mile End SA 5031
Email: operations@linandrews.com.au