Full width project banner image

Privacy Policy

Lin Andrews Real Estate Pty Ltd – Privacy Policy

Effective Date: 16 Jun 2026
Last Reviewed: 16 Jun 2026

This Privacy Policy explains how Lin Andrews Real Estate Pty Ltd (ABN 27 007 746 796) and its related entities (referred to as Lin Andrews Real Estate, we, us or our) collect, use, store and disclose personal information.

This Policy applies to:

  • Clients, landlords, tenants and prospective tenants
  • Buyers and sellers
  • Contractors and service providers
  • Employees and job applicants
  • Website users

We are committed to protecting personal information and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Notifiable Data Breaches (NDB) scheme.

  1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include names, contact details, identification documents, financial information, rental history, employment information and other information relevant to the provision of our services.

Sensitive information, including biometric information used for identity verification, is afforded additional protections under the Privacy Act.

  1. What Personal Information We Collect

The types of personal information we may collect include:

  • Name, address, email address and telephone number
  • Date and place of birth
  • Government-issued identification details, including driver's licence, passport, Medicare card or other identity document numbers
  • Biometric information, such as a facial image or short video used for identity verification
  • Rental history, employment details and income information
  • Bank account and payment details
  • Information relating to property ownership or tenancy
  • Information relating to the services we provide and associated transactions
  • Correspondence and communications with us
  • Website usage information and analytics data
  • Any other information you choose to provide to us

We generally do not collect sensitive information unless it is reasonably necessary for our functions and activities, required by law, or collected with your consent.

  1. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Enquire about, buy, sell, lease or rent a property
  • Apply for a tenancy or employment with us
  • Enter into an agreement with us
  • Communicate with us by telephone, email or online
  • Use our website or social media platforms
  • Participate in our identity verification processes

We may also collect personal information from third parties, including:

  • Referees and previous landlords or agents
  • Employers and employment referees
  • Credit reporting bodies and tenancy databases
  • Government authorities and identity verification providers
  • Owners corporations and strata managers
  • Maintenance contractors and trades
  • Public registers and publicly available sources
  • Social media platforms where you interact with our business
  1. Why We Collect, Use and Disclose Personal Information

We collect, use and disclose personal information to:

  • Provide real estate, property management and related services
  • Process tenancy and employment applications
  • Verify your identity
  • Manage properties, leases, maintenance and inspections
  • Communicate with clients and stakeholders
  • Meet our legal and regulatory obligations, including anti-money laundering and counter-terrorism financing requirements
  • Detect and prevent fraud, identity theft and unlawful activity
  • Protect our systems and business operations
  • Improve our services and business operations

We generally only use or disclose personal information for the primary purpose for which it was collected or for a related secondary purpose permitted by law.

In some circumstances, if you do not provide the personal information we request, we may be unable to provide our services, assess applications, manage a property, process transactions or otherwise fulfil our obligations.

  1. Identity Verification and Government Data Matching

To verify your identity and meet our legal obligations, we may use electronic identity verification services, including the Australian Government's Document Verification Service (DVS).

Where you have consented, your name, date of birth and identity document details may be securely provided to the relevant Commonwealth or State authority that issued your identification document. This may include passport offices, driver licence authorities, the Department of Home Affairs, Births, Deaths and Marriages, or other authorised record holders.

The relevant authority checks whether the information provided matches the records it holds and returns only a match result (for example, "yes" or "no"). We do not receive copies of government records.

This process may be undertaken through accredited identity verification providers, including APLYiD Pty Ltd (ABN 36 632 866 794) and its authorised sub-providers.

Further information about the Document Verification Service is available at idmatch.gov.au.

  1. Biometric Information

As part of identity verification, we may collect biometric information, such as a facial image or short video.

Biometric information may be used to:

  • Confirm that you are a real person and physically present
  • Match your image against the photograph contained on your identification document
  • Reduce the risk of fraud and identity theft

Biometric information is treated as sensitive information under the Privacy Act. We only collect and use biometric information with your consent and solely for identity verification and related compliance purposes.

  1. Consent to Identity Verification

By providing personal information and completing an identity verification process, you consent to:

  • The collection, use and disclosure of your personal information for identity verification, anti-money laundering and related compliance purposes
  • The collection and use of biometric information for identity verification
  • Your information being checked against records held by Commonwealth and State authorities through the Document Verification Service
  • Your information being shared with our authorised identity verification providers, including APLYiD

Your consent is voluntary. You may withdraw your consent at any time by contacting us.

However, if you do not provide the information required or withdraw your consent, we may be unable to verify your identity or provide certain services.

  1. Direct Marketing

We may send you information about properties, market updates and services that may be of interest to you.

We will only send electronic marketing communications in accordance with applicable laws, including the Spam Act 2003 (Cth).

You may opt out of receiving marketing communications at any time by using the unsubscribe function or by contacting us directly.

  1. Disclosure of Personal Information

We may disclose personal information to:

  • Property owners, tenants, buyers and sellers
  • Trades, contractors and service providers
  • Identity verification providers, including APLYiD and its authorised sub-providers
  • Commonwealth and State authorities and official record holders through the Document Verification Service
  • Financial institutions and insurers
  • Professional advisers, including accountants, lawyers and auditors
  • Government agencies, regulators and law enforcement authorities where required or authorised by law
  • Trusted technology and service providers that assist us in operating our business

We do not sell personal information.

In connection with tenancy applications and property management services, we may also disclose personal information to tenancy database operators, identity verification providers, credit reporting bodies and other service providers as permitted by law.

  1. Overseas Disclosure

Some service providers we use, including cloud-based technology providers, may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure recipients protect personal information in a manner consistent with the Australian Privacy Principles, including through contractual protections where appropriate.

  1. Data Security and Storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

  • Secure electronic systems and password protection
  • Encryption in transit and at rest where appropriate
  • Restricted access to personal information
  • Secure storage of hard copy records
  • Staff training on privacy and confidentiality

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. When information is no longer required, it is securely destroyed or de-identified.

  1. Notifiable Data Breaches

If we experience a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme by notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

  1. Website, Cookies and Analytics

Our website may use cookies, analytics tools and similar technologies to improve user experience, understand website usage and measure website performance.

Information collected may include:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of access

You can manage cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

  1. Access and Correction

You may request access to or correction of the personal information we hold about you.

Before providing access or making corrections, we may request sufficient information to verify your identity and ensure that personal information is disclosed only to authorised individuals.

We will respond within a reasonable timeframe and in accordance with the Privacy Act.

  1. Complaints

If you believe we have breached your privacy, you may lodge a complaint by contacting us using the details below.

We will acknowledge your complaint, investigate it and respond as soon as practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Telephone: 1300 363 992

  1. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

The most current version will always be available on our website. Where changes are significant, we will take reasonable steps to notify affected individuals.

  1. Contact Us

Lin Andrews Real Estate Pty Ltd
ABN 27 007 746 796
237–239 South Road
Mile End SA 5031

Privacy Contact: Kirsty Baker, AML Compliance Officer
Email: operations@linandrews.com.au
Phone: (08) 8234 1212